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• शिकायत पंजीकरण जनसुनवाई पोर्टल मोबाइल ओटीपी के माध्यम से आसान पंजीकरण की सुविधा प्रदान करता है और किसी भी समय सरकार के हर स्तर पर शिकायत को हल करने की सुविदा प्राप्त करता हैI • शिकायत की स्थिति पंजीकृत मोबाइल नंबर / ईमेल आईडी के माध्यम से शिकायत को ट्रैक करें। • अनुस्मारक भेजें निर्धारित समय में शिकायत का समाधान नहीं होने पर शिकायतकर्ता रिमाइंडर भेज सकता है। • आपकी प्रतिक्रिया जनसुनवाई पोर्टल निस्तारण की गुणवत्ता के बारे में प्रतिक्रिया देने की सुविधा प्रदान करता है, जिसका मूल्यांकन उच्च अधिकारियों द्वारा किया जाता है और वे निस्तारित किये गए संदर्भो को पुनः जीवित कर सकते हैं। • जनसुनवाई -समाधान एंड्रॉइड एप्लिकेशन • मोबाइल गवर्नेंस के दृष्टिगत जनसुनवाई एंड्राइड मोबाइल ऐप का निर्माण किया गया है I • इस मोबाइल ऐप का उपयोग कर नागरिक आसानी से किसी भी समय अपनी शिकायत को दर्ज एवं ट्रैक कर सकते हैं I • विभागीय अधिकारी भी उनको प्रेषित शिकायतों को आसानी से देख सकते है एवं उनके निस्तारण हेतु कार्यवाही कर सकते हैं I आमजन हेतु

Menu • Credit Cards • Personal Loan • Other Loans • Home Loan • Business Loan • Personal Loan Balance Transfer • Home Loan Balance Transfer • Loan Against Property • Resources • EMI Calculator • Personal Loan EMI Calculator • Home Loan EMI Calculator • Business Loan EMI Calculator • All About • Aadhar Card • PAN Card • Public Provident Fund • Employees Provident Fund • Post Office Schemes • Others • Check CIBIL Score FREE • IFSC Code • Banking • GST Calculator Updated: 20-10-2022 06:42:21 AM What is CPGRAMS? Centralised Public Grievance Redress and Monitoring System (CPGRAMS) is one of the leading measures formulated by the Indian Government to address the public issues. The main objective of this system is to receive complaints from the public, filter them according to seriousness and urgency, sending them to the concerned government departments or agencies and coordinating with the immediate process of redressal. Functions of the System CPGRAMS is regularised as a grievance management system performing the following functions for the welfare of the general public: • Receives and addresses consumer complaints regarding different products and schemes offered by the central government. • Forwarding different grievances to the concerned government departments for further processing. • Evaluates the effectiveness and efficiency of the grievance process/machinery of each and every concerned agency. • Contrives proper policy guidelines in order to ensure the working of a citize...

Govt. plans system to scour dailies for public grievances Till the technological solution is formalised, the DARPG should issue guidelines to all ministries, departments and organisations for regularly examining the grievances emanating from the daily newspapers August 08, 2022 11:06 pm | Updated 11:49 pm IST - New Delhi The Ministry of Personnel, Public Grievance and Pensions has informed a Parliamentary Standing Committee that the government is working on to develop a “technology solution”, where grievances published in newspapers and on social media platforms can be suo motu registered on the Centralised Public Grievance Redress and Monitoring System (CPGRAMS) for action by the authorities concerned. CPGRAMS is an online platform available to the citizens 24x7 to lodge their grievances to the public authorities on any subject related to service delivery. The Department of Administrative Reforms and Public Grievances (DARPG) informed the parliamentary panel that in 2016, all Ministries, organisations and departments were requested to regularly examine the grievances column of newspapers to pick up the cases coming under their purview and take expeditious action to redress them in a time bound manner. The information was mentioned in the 119 th Action Taken Report of the Committee on “Strengthening of Grievance Redressal Mechanism of Government of India.” “Ministries, Departments do take cognisance of complains published in newspapers/ social media etc, however a structur...

About CPGRAMS • Centralised Public Grievance Redress and Monitoring System (CPGRAMS) is an online platform available to the citizens 24×7 to lodge their grievances to the public authorities on any subject related to service delivery. It is a single portal connected to all the Ministries/Departments of Government of India and States. • The online web-enabled system was developed by the National Informatics Centre in association with the Department of Administrative Reforms and Public Grievances (DARPG). • It has been developed with an objective of speedy redress and effective monitoring of grievances by Ministries/Departments/Organizations of Government of India. • It enables the citizen to track online the grievance with the unique registration ID provided at the time of registration of the complainant and also enables DARPG to monitor the grievance. • CPGRAMS also provides an appeal facility to the citizens if they are not satisfied with the resolution by the Grievance Officer. Why in News? • The Unique Identification Authority of India (UIDAI) has once again topped amongst all Group A Ministries, Departments and Autonomous Bodies for resolving public grievances in the rankings report published by Department of Administrative Reforms and Public Grievances (DARPG) for the month of September 2022. This is the second consecutive month UIDAI has topped the said rankings. • UIDAI has been a top performer in resolution of Public Grievances received through CPGRAMS, and making c...