Customer care

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Before we jump into the subject of customer care, consider this: Imagine you had to stay in for a year and a half. Not that hard, is it? When the time finally arrives for your longed-for vacation, you get stuck at the airport due to the bad weather and staff shortages. No trip to Disneyland, after all. Now— The airline has a choice. They can tell you: “It’s beyond us. Next flight tomorrow. See you,” or “Stay calm. We’ll try our best to help you out.” And this is where the difference between service and care begins. In this article, you’ll learn: • What customer care is and what it is not • The role of taking care of customers • Ways to deliver a great customer care If this isn’t what you’re looking for, check out other buzzwords: • • • What is customer care? Customer care is a way of dealing with customers when they interact with your brand, products, or services to keep them happy and satisfied. Customer care goes beyond customer service and support because it focuses on building emotional connections between brands and customers. Dr. Jan Louise Jones, professor at the University of New Haven, says the People are going to remember how you responded to them in a crisis. Let people know you do care, and you do understand and be genuine with your message. Dr. Jan Louise Jones Professor at the University of New Haven It seems to be aligned with findings in the Companies in the Deloitte survey reported that customer experience (85%) and service improvement (78%) are their main...

What are the most important factors in providing excellent customer service? If you’re a business owner, this is a question you should be asking yourself. Customer satisfaction directly affects your bottom line, and if you want to increase sales or maintain your current customers, it’s critical that you understand what they care about most. Customer satisfaction is a significant factor in business success. Customers want to feel valued and appreciated. They don’t want to be spoken down to or ignored. When you’re providing customer service, make sure you are respectful and use a polite and helpful tone. 2. Provide prompt assistance. In my experience, customers hate waiting. They often want help immediately and don’t want to wait long for it. Put a system in place that allows customers to get assistance quickly. This could mean having someone available to answer the phone or having customer service representatives who can promptly address customer concerns. When you’re providing customer service, take the time to understand what the customer is asking for and find a solution that works for them. Resolve any problems efficiently and as quickly as possible so that the customer doesn’t have to keep coming back. 4. Communicate clearly and concisely. Don’t confuse customers about what is happening or what they need to do. When providing customer service, make sure your communication is clear and easy to understand. This includes using simple language and avoiding jargon. 5. Be ho...

Do You Really Need to Call? Before you subject yourself to the potential torture, ask yourself if there might be a better way. Maybe you can find an answer without calling. Check the company website and look for the FAQ or a forum. Try Googling your specific issue to see if there’s an easy answer. You may find a way to do it without having to go through the stress of calling the company. Consider Text Chat Those live chat windows that pop up on most websites now can prove more effective than a phone call. With text chat, you can gather your thoughts and write them out clearly. You don't need to hold a phone to your ear, there are no audio issues or accents to decipher, and you have a record of the conversation at the end. If you're having trouble finding chat support on the company's website, try Googling to see whether the company offers it. Be Prepared Your call will go a lot more smoothly if you prep before you pick up the phone. Write down your problem, the most important points, and the resolution you want. If you have a technical issue, include the device model and everything you have tried so far. If you are upgrading or seeking a better deal, research sales and prices. Be clear and concise about what your problem is and what you want from customer service. It might even be a good idea to write a short script to help you stay on track during the call. Always have your account details, credit card, order numbers, and any other information you think is relevant ready....

You may have a fantastic product, but if your customer service is unhelpful, unreliable, or just plain hard to get in touch with, folks will hear about it, and you’ll lose customers over it. That's one big reason why investing in customer service is key to long-term business success. But what does it mean to provide great customer service, and how can you ensure that every customer has a great experience with your company when they reach out for help? We’ve identified several ways to put your customer service at the top of the game in your industry. What is great customer service? Great customer service means following best practices like valuing customers' time, having a pleasant attitude, and providing knowledgeable and resourceful resources, but that you also take things a step further to exceed — rather than just meet — expectations. 10 ways to deliver great customer service You can use many different methods — and the built-in features of Here are our 10 best ways to deliver great customer service. 1. Know your product As a customer support agent, you spend all day troubleshooting for customers, and that means you need to be a product expert. Expansive knowledge of your product is an essential customer service skill. Ideally, you should believe in your product, be able to discuss features and use cases in an insightful way, and show your customers how the product can benefit them — not to mention troubleshoot anything that’s not working right! Your job is to help your...