National e governance service delivery assessment

About: • The NeSDA 2021 report has been prepared covering the assessment of States, Union Territories with a focus on Central Ministries on their effectiveness in delivering online services to citizens. • NeSDA 2021 covers services across seven sectors: Finance, Labour and Employment, Education, Local Governance and Utility Services, Social Welfare, Environment and Tourism sectors. • The Department of Administrative Reforms and Public Grievances (DARPG) had constituted the NeSDA in 2019 as part of its mandate to boost the e-government endeavours and drive digital government excellence. Findings • Jammu and Kashmir, assessed for the first time, ranked the highest among Union Territories with an overall compliance of nearly 90 percent for NeSDA. • Meghalaya and Nagaland are the leading state portals with an overall compliance of more than 90 percent across all assessment parameters among the northeast and hill states. • Kerala, Odisha, Tamil Nadu, Punjab, Karnataka and Uttar Pradesh had a compliance of more than 85 percent among the Remaining States category. • Kerala had the highest overall compliance score amongst all the States and UTs.

• About us • • • • • • • Prelims • • • • • • • • • • • • • • • • • • • • Practice Quiz • • • • • • • • • • • • • • • • • Mains & Interview • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • Current Affairs • • • • • • • • • Drishti Specials • • • • • • • • • • • • • • • Test Series • • • • • • • • • • • • • • • • • • • • • State PCS • • • • • • • • • Videos • • • • • • • • • • • • • • • • • • • • • • • • • • • Quick Links For Prelims: NeSDA 2021, e-Governance, Darbar move For Mains: Service Delivery, Use of Public Resources, Efficient Governance Why in News? Ministry of Personnel, Public Grievances and Pensions releases the second edition of the National e-Governance Service Delivery Assessment 2021, NeSDA 2021. • J&K tops among UTs in e-Governance services delivery, saves around Rs 200 crore annually that was incurred in carriage of physical files during the Annual Durbar move between the two capital cities of Jammu and Srinagar. What is NeSDA 2021? • About: • For Digital Government excellence, the National e-Governance Service Delivery Assessment (NeSDA) initiative has been undertaken by the Department of Administrative Reforms & Public Grievances (DARPG). • NeSDA was launched in August 2018, based on the Online Service Index (OSI) of UNDESA eGovernment Survey (UN E-Government Survey 2020 by the United Nations Department of Economic and Social Affairs, since 2001). • This is the second edition of NeSDA, the first edition was launched in 2019. • NeSDA Framewo...

In News: • Union Minister released the second edition of the National e-Governance Service Delivery Assessment (NeSDA) 2021. • The NeSDA 2021 report has been prepared covering the assessment of States, UTs, and focus Central Ministries on their effectiveness in delivering online services to citizens. What’s in Today’s Article: • About NeSDA • Summary of the assessment report In Focus: National e-Governance Service Delivery Assessment (NeSDA) • Department of Administrative Reforms & Public Grievances (DARPG) had constituted NeSDA in 2019. • This drive was part of DARPG’s mandate to boost the e-government endeavours and drive digital government excellence. • It is a biennial study which assesses States, UTs, and focus Central Ministries on the effectiveness of e-Governance service delivery. • NeSDA helps the respective governments improve their delivery of citizen centric services and shares best practices across the country. NeSDA 2021 • DARPG embarked on the second edition of NeSDA study in January 2021. • NeSDA 2021 covers services across seven sectors: • Finance, Labour & Employment, Education, Local Governance & Utility Services, Social Welfare, Environment and Tourism sectors. • The portals assessed were classified into one of two categories. • First category: The designated portal of the respective government that provides a single window access to information and service links. • These portals were assessed on four parameters, viz., Accessibility, Content Availabilit...

In order to boost the e-government endeavors at all levels of governance and also to embark on the journey for Digital Government excellence, National e-Governance Service Delivery Assessment (NeSDA) initiative has been undertaken by Department of Administrative Reforms & Public Grievances (DAPRG), Govt. of India. NeSDA framework, launched in August 2018, was conceptualized with an overall objective to measure the depth and effectiveness of existing e-Governance service delivery mechanisms. This framework, based on the Online Service Index (OSI) of The first edition of the biennial study - National e-Governance Service Delivery Assessment 2019 was released during February 2020. NeSDA Framework The framework covers six sectors, viz. Finance, Labour & Employment, Education, Local Government & Utilities, Social Welfare (including Agriculture & Health) and Environment (including Fire) sectors. The framework covers services under G2B and G2C segments, in these six sectors. During NeSDA 2021, additional 6 mandatory services at State / UT level and 4 services at Central Ministry level would be evaluated. In 2019, the NeSDA framework covered G2C and G2B services across six sectors, viz. Finance, Labour & Employment, Education, Local Government & Utilities, Social Welfare (including Agriculture & Health) and Environment (including Fire) sectors. In alignment to the UN eGovernment Survey online services coverage and country’s priority sectors, additional services under sectors / dep...

In News: • Union Minister released the second edition of the National e-Governance Service Delivery Assessment (NeSDA) 2021. • The NeSDA 2021 report has been prepared covering the assessment of States, UTs, and focus Central Ministries on their effectiveness in delivering online services to citizens. What’s in Today’s Article: • About NeSDA • Summary of the assessment report In Focus: National e-Governance Service Delivery Assessment (NeSDA) • Department of Administrative Reforms & Public Grievances (DARPG) had constituted NeSDA in 2019. • This drive was part of DARPG’s mandate to boost the e-government endeavours and drive digital government excellence. • It is a biennial study which assesses States, UTs, and focus Central Ministries on the effectiveness of e-Governance service delivery. • NeSDA helps the respective governments improve their delivery of citizen centric services and shares best practices across the country. NeSDA 2021 • DARPG embarked on the second edition of NeSDA study in January 2021. • NeSDA 2021 covers services across seven sectors: • Finance, Labour & Employment, Education, Local Governance & Utility Services, Social Welfare, Environment and Tourism sectors. • The portals assessed were classified into one of two categories. • First category: The designated portal of the respective government that provides a single window access to information and service links. • These portals were assessed on four parameters, viz., Accessibility, Content Availabilit...

In order to boost the e-government endeavors at all levels of governance and also to embark on the journey for Digital Government excellence, National e-Governance Service Delivery Assessment (NeSDA) initiative has been undertaken by Department of Administrative Reforms & Public Grievances (DAPRG), Govt. of India. NeSDA framework, launched in August 2018, was conceptualized with an overall objective to measure the depth and effectiveness of existing e-Governance service delivery mechanisms. This framework, based on the Online Service Index (OSI) of The first edition of the biennial study - National e-Governance Service Delivery Assessment 2019 was released during February 2020. NeSDA Framework The framework covers six sectors, viz. Finance, Labour & Employment, Education, Local Government & Utilities, Social Welfare (including Agriculture & Health) and Environment (including Fire) sectors. The framework covers services under G2B and G2C segments, in these six sectors. During NeSDA 2021, additional 6 mandatory services at State / UT level and 4 services at Central Ministry level would be evaluated. In 2019, the NeSDA framework covered G2C and G2B services across six sectors, viz. Finance, Labour & Employment, Education, Local Government & Utilities, Social Welfare (including Agriculture & Health) and Environment (including Fire) sectors. In alignment to the UN eGovernment Survey online services coverage and country’s priority sectors, additional services under sectors / dep...

About: • The NeSDA 2021 report has been prepared covering the assessment of States, Union Territories with a focus on Central Ministries on their effectiveness in delivering online services to citizens. • NeSDA 2021 covers services across seven sectors: Finance, Labour and Employment, Education, Local Governance and Utility Services, Social Welfare, Environment and Tourism sectors. • The Department of Administrative Reforms and Public Grievances (DARPG) had constituted the NeSDA in 2019 as part of its mandate to boost the e-government endeavours and drive digital government excellence. Findings • Jammu and Kashmir, assessed for the first time, ranked the highest among Union Territories with an overall compliance of nearly 90 percent for NeSDA. • Meghalaya and Nagaland are the leading state portals with an overall compliance of more than 90 percent across all assessment parameters among the northeast and hill states. • Kerala, Odisha, Tamil Nadu, Punjab, Karnataka and Uttar Pradesh had a compliance of more than 85 percent among the Remaining States category. • Kerala had the highest overall compliance score amongst all the States and UTs.

• About us • • • • • • • Prelims • • • • • • • • • • • • • • • • • • • • Practice Quiz • • • • • • • • • • • • • • • • • Mains & Interview • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • Current Affairs • • • • • • • • • Drishti Specials • • • • • • • • • • • • • • • Test Series • • • • • • • • • • • • • • • • • • • • • State PCS • • • • • • • • • Videos • • • • • • • • • • • • • • • • • • • • • • • • • • • Quick Links For Prelims: NeSDA 2021, e-Governance, Darbar move For Mains: Service Delivery, Use of Public Resources, Efficient Governance Why in News? Ministry of Personnel, Public Grievances and Pensions releases the second edition of the National e-Governance Service Delivery Assessment 2021, NeSDA 2021. • J&K tops among UTs in e-Governance services delivery, saves around Rs 200 crore annually that was incurred in carriage of physical files during the Annual Durbar move between the two capital cities of Jammu and Srinagar. What is NeSDA 2021? • About: • For Digital Government excellence, the National e-Governance Service Delivery Assessment (NeSDA) initiative has been undertaken by the Department of Administrative Reforms & Public Grievances (DARPG). • NeSDA was launched in August 2018, based on the Online Service Index (OSI) of UNDESA eGovernment Survey (UN E-Government Survey 2020 by the United Nations Department of Economic and Social Affairs, since 2001). • This is the second edition of NeSDA, the first edition was launched in 2019. • NeSDA Framewo...