Bsnl customer care number from other network

• BSNL strives to provide uninterrupted telecom services to the valuable customers. BSNL has an extensive grass root level Fault Restoration System (FRS) to book the complaints and ensure prompt rectification of any fault. For this customer is required to call Local Number 198 for booking/ registration of his complaint/grievance. • Customer may use following toll free "consumer care numbers" for booking their complaints atour Complaint Centers (Call Centers). The details are tabulated below: S. No. Type of Service Toll Free No. 1 For Basic Services including Broadband Services 1500 or 1800-345-1500 2 For GSM Mobile Services 1503 or 1800-180-1503 3 For Broadband and Internet Services 1800-4444 4 For MPLS and other Data Services 1800-425-1957 • Customer may dial these "Consumer Care Numbers" to obtain general information on the respective service. Thus these numbers also act as "General Information Numbers". • BSNL is committed to provide state of the art Telecom services to its customers and comply with the quality benchmarks as prescribed by TRAI or set forth by itself from time to time. A)Quality of service benchmarks as admissible to consumers for Basic services (Wire line). S. No. Service Parameter Time Limit for service request or redressal of complaint (i) Provision of Telephone Connection All cases within seven days (subject to technical feasibility) (ii) Fault Repair All the cases within five days for urban areas and all the cases within seven days for rural/ hilly ...