Dr lal pathlabs – patient service centre

Founded in 1949, Dr Lal PathLabs, headquartered in New Delhi, has grown from a single diagnostic center to a chain of 1,500 patient service centers. As one stop solution for diagnostics, pathology, super specialized tests, radiology and cardiology tests, Dr-Lal-PathLabs is serving 12 million people per year across 3500 diagnostic and related healthcare tests. With an integrated pan-India network and international presence, the company reported FY15 revenues of ~$100M with 20-22% margin and is undergoing IPO currently. Media 1: Journey and evolution of Dr Lal PathLabs Business Model: What is the story behind its success? Pathways to Just Digital Future Watch this tech inequality series featuring scholars, practitioners, & activists Indian healthcare market, especially the diagnostics and pathology market is highly fragmented with over 80% market constituted of standalone clinics – independent or inside hospitals, mainly in urban areas. Further, rural centers are really small scale facilities carrying out basic tests but no specialized tests. In such a scenario, accessibility and quality are the major issues faced by the customers. Under strong leadership, Dr-Lal-PathLabs has done an exemplary job of addressing both these concerns and creating a highly profitable, scalable business through an asset light, hub-and-spoke, franchisee-based model. It has done a great job at managing two important customer segments well: patients and doctors. • Doctors With several accreditations...