State the importance of effective communication

Communication is essential when it comes to your frontline workforce. And any kind of breakdown in communication can cause ramifications for your immediate team, overall organization, and client base as a whole. These roles can be stressful, due in part to the unpredictable nature and working hours of the jobs. And the Covid-19 pandemic certainly added pressure to this segment of workers. As a result, many frontline workers quit or pursued jobs in different fields altogether. Outside of reasons related to Covid-19, workers cited motivations such as having a bad relationship with their boss and feeling unappreciated as to why they left their job, Regular communication between organizational leaders and frontline workers is essential to build trust and develop strong working relationships. Learn more about the importance of frontline communication and best practices. Watch the webinar: What is frontline communication? Frontline communication is how organizations communicate with their frontline workforce. Consider it another form of Examples of frontline communication include: • A mobile app designed specifically for employees. • An online company-run community group or hub. • Text-based communications related to projects or safety alerts. • A regularly published email newsletter or print bulletin. • An employer-led podcast or video series that discusses larger updates or initiatives. Depending on your industry and work environment, one (or more) styles might be a better cho...

Effective workplace communication helps maintain the quality of working relationships and positively affects employees' well-being. This article discusses the benefits of practicing effective communication in the workplace and provides strategies for workers and organizational leaders to improve communication effectiveness. Workplace Communication Matters Effective workplace communication benefits employees' job satisfaction, organizational productivity, and customer service (Adu-Oppong & Agyin-Birikorang, 2014). We summarized Bosworth's (2016) and Adu-Oppong and Agyin-Birikorang's (2014) works below related to the benefits of practicing effective communication in the workplace. • Reduces work-related conflicts • Enhances interpersonal relationships • Increases workers' performance and supervisors' expectations • Increases workforce productivity through constructive feedback • Increases employee engagement and job satisfaction • Builds organizational loyalty and trust • Reduces employees' turnover rate • Facilitates the proper utilization of resources • Uncovers new employees' talents Strategies to Improve Communication Effectiveness Effective communication is a two-way process that requires both sender and receiver efforts. We summarized research works and guidelines for good communication in the workplace proposed by Cheney (2011), Keyton (2011), Tourish (2010), and Lunenburg (2010). Sender's strategies for communication planning • Clearly define the idea of your message...

For today’s managers, good communication plays an essential role in their success in the workplace and in their personal life. Leaders who know how to communicate effectively with those around them will see better productivity and improved relationships in every aspect of their lives. Let’s explore some benefits of effective communication you will see in- and outside your office when you take the time to nurture these skills. 1. Building trust Effective communication fosters trust with others. Your ability to listen attentively and embrace different points of view helps others trust that you are making optimal decisions for everyone in the group. As you serve as a role model, this trust will extend to your team and they will feel as though they can trust their teammates to fulfill their duties and responsibilities. 2. Preventing or resolving problems The ability to communicate effectively plays a large role in resolving conflicts and preventing potential ones from arising. The key is to remain calm, make sure all parties are heard and find a solution that is ideal for everyone involved. 3. Providing clarity and direction With effective communication skills, you’re able to deliver clear expectations and objectives for your team. This involves finding constructive ways to point out when something isn’t working as well as providing helpful feedback to get people back on track. They will understand their specific tasks and responsibilities, as well as those of their teammates,...

We all have a natural ability to express ourselves in different ways. Effective interpersonal communication is essential in the workplace and at home. It plays a key role in bringing people together, especially when discussion is focused in areas of controversy or conflict. If we have strong verbal communication skills, we are more likely to experience success. • Ask questions– pose questions that are relevant, well-timed and open-ended. Open-ended questions increase the scope of discussion because they require additional information. • Probe– continue a specific discussion using follow-up questions (tell me more about…, please explain… ) or non-verbal signals (nodding, remaining silent, maintaining eye contact) • Paraphrase– restate in your own words what someone else has said to confirm active listening. • Redirect questions and comments– ask other group members to respond to questions or comments directed to you. This helps keep everyone engaged in the conversation. • Reference back– refer to something said earlier, to encourage people to acknowledge and build on each other’s ideas. (“Remember our discussion last month when we decided to…?”) • Include quieter members– ask specifically for those who have not yet shared their thoughts to speak. • Round robin discussion– have one person speak after another, in some defined order to include everyone (with the option to “pass”) • Encourage divergent views– expand the possibilities for problem solving or new ideas: “What does...

Key points • How we communicate helps relationships get off on the right foot, navigate problems, and change over time. • In communication, we develop, create, maintain, and alter our relationships. • We communicate to work our way through family changes and challenges in verbal and non-verbal ways. Source: Image by edsavi30 from Pixabay I remember seeing a poster on my junior high classroom wall: “Communication is the Beginning of Understanding.” This spoke to me at the time. Yet, like so many people, I had never really thought much about communication. I would have described communication as sending and receiving messages. Communication Is More Than Sending and Receiving Messages In reality, communication is often about transmitting information. We send and receive messages with people in our lives. Daily, much of our communication consists of coordinating schedules, “What time are you getting home for dinner?” and negotiating whose turn it is to do the dishes, pay the bills, or take dinner to a friend who is ill. We send messages like, “It is your turn to let the dog out” and receive messages like, “Don’t forget to get dog food at the store” (if you have not guessed, a lot of the messages in my house are about the dog). We might also blame problems on communication, talking about “communication breakdowns” or on a “lack of communication.” If we think about communication in these ways, we have missed so much that is important about communication. We have neglected how an...

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Have you ever read a text message and completely misunderstood what the sender meant or intended to say? or maybe thought someone was being rude or abrupt to you? Sometimes we may dismiss the idea as a cultural quirk but even then, if this message was delivered by a video or the telephone, would it be perceived in the same way. For many people, hybrid working is now the new normal. One day you might be in the office and can directly speak to co-worker but the next you are at home communicating by emails. When communication is not effective it can have a surprisingly detrimental effect on many aspects of relationships, both in the workplace and in our personal life. Let’s take the workplace for example: Bad communication can impact key project objectives, employee morale and then productivity. Here are some tips on how to achieve effective communication: • Listen first – really listen. It’s harder but more rewarding than you think! • If communicating via text message, try to word it to ensure messages are understood correctly • Respond to messages while the information is fresh in your mind to avoid missing important details and check for understanding if needed. Never assume intent. • Follow up your emails. If you haven’t had a response, there seems little point in repeating the exercise. Give the person a call or even better, go and talk to them if possible and confirm that they understand the information sent. • Video call or phone calls can be very effective as you can ...