Hdfc bank digital journey

Selected language: English EN • EN English • • ZH 简体中文 • • JA 日本語 • • CA català • • KO 한국어 • • ES Español • • FR Français • • SV svenska • • IT italiano • • FI Suomi • • DE Deutsch • • NL Nederlands • • DA Dansk • • PT Português • • SR српски • • RU русский • • AR العربية • • ZH 繁體中文（香港) • • FR Français Selected language: English EN • EN English • • ZH 简体中文 • • JA 日本語 • • CA català • • KO 한국어 • • ES Español • • FR Français • • SV svenska • • IT italiano • • FI Suomi • • DE Deutsch • • NL Nederlands • • DA Dansk • • PT Português • • SR српски • • RU русский • • AR العربية • • ZH 繁體中文（香港) • • FR Français • HDFC embraced a technology centric strategy from day one, transforming the business model , innovating rapidly using Oracle core platform to launch digital products such as Smart Account Opening and 10 Seconds Personal Loan. HDFC digital transaction volume grew exponentially from 29% in 2009 to 92% in 2019 reaching up to 10,000 transaction per seconds. HDFC also embarked on an omni-channel journey with Oracle. Oracle’s Omni-channel Middleware runs on a dockerized cloud environment, supporting 60 Million API calls per day peaking at 1800 API calls per second, allowing HDFC to leverage the platform economy. Working closely with Oracle, HDFC was able to use Data & Analytics as a core asset to drive business insights and offer the customer unique personalization, staying compliant with a best-in-class risk platform. For More information: oracle.com/banking For More Customer su...

HDFC Bank`s Digital Transformational Journey Case Code: BSTR638 Case Length: 11 Pages Period: 2018- 2021 Pub Date: 2022 Teaching Note: Available Price: Rs.300 Organization : Industry : Countries : India Themes: Introduction In November 2021, HDFC Bank – the second largest bank in India – launched a micro credit facility for street vendors under the Prime Minister Street Vendor’s AtmaNirbhar Nidhi (PM SVANidhi) scheme and Common Service Centers (CSC) scheme. This facility enabled village-level entrepreneurs (VLEs) to avail of the benefit of the PM SVANidhi scheme on the Digital Sewa Portal . To avail of the facility, VLEs were required to link their mobile numbers with their Aadhar Cards and meet the eligibility criteria of the scheme. Smita Bhagat, Country head (CSC, E-commerce, Startups and Inclusive Banking Initiatives Group), HDFC Bank, said, “Through the launch of PM SVANidhi, at HDFC Bank we will be able to provide special micro-credit facility to small street vendors through our CSC VLEs for their holistic development and economic upliftment.”.. Buy this case study (Please select any one of the payment options) Instant Download Express Checkout «Previous Page Next Page »

Cloud will be foundational to scaling India's digital journey and Microsoft is innovating across the tech stack to support the country's ecosystem of developers, startups and companies across every industry, the company's Chairman and CEO Satya Nadella said here on Tuesday. Addressing a gathering of CEOs at the ' Microsoft Future Ready Leadership Summit,' in Mumbai, he said that Microsoft Cloud can foster innovation, create broad economic progress, and accelerate the growth of businesses in India. "One of the most fantastic things even in this trip to India that I'm learning about, is not just what's happening in the top cities of the country, but what's happening across all the cities in the country and how digital is playing a role," said Nadella. Capability development is critical for businesses who want to push the envelope of innovation. Discover how business leaders are strategizing around building talent capabilities and empowering employee transformation. "Every frontline worker will be able to do more knowledge work than they ever did. Every design task, whether it's software engineering, mechanical design, architecture, is going to be that much more productive going forward,a he said about the role of AI. It is going to accelerate human creativity, human ingenuity and human productivity across a range of tasks," Nadella added. Microsoft has operated in India for more than 32 years. The country is a hub of innovation and resourcefulness, with India expected to bec...

Ravi Santhanam: I’m an accidental marketer. I was almost seven years in hardcore finance – working for ICICI bank on the tech side and then a UK based Energy Company on the equity side. So, I’m a business guy, and then I moved into telecom to handle multiple business roles, and then moved into marketing pretty late in the day. Revenue marketing is what I look at. I don’t look at marketing for the sake of branding or communication, or the sake of anything else is not acceptable to me. I have defined marketing in my own language as understanding consumers, creating demand, and generating revenue. So from that perspective, it’s more about bringing revenue on the table for the company. Obviously, we talk to the consumers, and it’s about how you solve the consumer’s problems. It has to be a win for the customer, it has to be a win for the company, and it has to be a win against the competition, and if you can do that, you’re going to be always on top. I strongly believe that while we all have a role to play in the function we work, one needs to consider how it impacts the end delivery of a product or a service for the customer? If you understand that and can improve on that, the company does well . Ravi Santhanam: When we look at it from a consumer perspective, things have fundamentally changed over time. From an organization’s perspective, you want to reach the consumer. You want to communicate with the customer saying – this is what I have, and this is the problem of yours th...

In a stinging note, the Reserve Bank of India (RBI) has asked private-sector lender HDFC Bank to stop all “digital business generating activities planned under Digital 2.0”, in a bid to get the bank to first get its overall internet banking system in place. What is Digital 2.0? Started in 2018-19, it is part of the bank’s elaborate strategy to transform itself into a bank of the future. As per the bank’s annual report for last year, it wants to embark on the Digital 2.0 journey, standing on four main pillars: one, reimagine customer experience; two, use analytics to power customer interactions and develop new applications; three, empower virtual banking offerings, and, four, bring in innovation to shape up customer preferences. The bank’s digital journey so far HDFC Bank has been proactive on the digital front right from the onset. What started with net banking and ATMs has now moved into chatbots, video KYC and many others. As of 2019-20, the bank website received around 55 million visitors per month. Queries handled by the AI chatbot assistant have grown to 23 lakh, as per data shared by the bank. The bank has onboarded 17 lakh merchants through QR codes, mobile PoS terminals and others. The bank has also helped the government in digitising large projects like the Pune Metro project and eNAM (electronic agriculture marketing). Further, in terms of digital payments, HDFC Bank is one of the leading payment processors, along with SBI, Axis Bank and ICICI Bank. In terms of U...